Last updated June 15, 2026

Privacy Policy for Guest Inquiries and Lake Murray Stay Planning

Information We Collect

We collect information you choose to provide when you browse the website, check availability, submit a booking inquiry, request concierge support, or communicate with us. This may include name, email address, phone number, requested dates, guest count, stay preferences, messages, concierge requests, and booking-related details.

How We Use Information

We use information to respond to inquiries, review availability, evaluate booking fit, prepare quotes or agreements, coordinate guest communication, support confirmed Lake Murray stays, improve the website, maintain records, and protect the property, guests, owner, and service providers.

SMS Privacy And Consent

If you opt into SMS, we may send non-marketing text messages about private rental inquiries, availability, booking details, stay preparation, concierge requests, and guest follow-up. Message frequency may vary. Message and data rates may apply. Text HELP for assistance or STOP to opt out.

SMS consent is optional and is not a condition of submitting a booking inquiry or booking a stay. We maintain SMS consent records to support compliance and communication preferences.

How Information Is Shared

We may share information with service providers that help operate the booking and guest experience, such as website hosting, calendar, payment, email, SMS, accounting, cleaning, maintenance, property management, or concierge support providers. These providers are expected to use information only to provide services requested by us.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your Choices

  • You can request help by texting HELP when available or emailing support.
  • You can opt out of SMS by texting STOP or using another reasonable revocation method.
  • You can contact us to request an update, correction, or deletion of information where applicable.

For privacy questions, email concierge@polarispointecove.com or call 803-882-3104.